1.Quick-Solution Complaints
These complaints don’t necessarily need to be sent through to the customer care department. The solution will likely be on the website. Once you’ve gone through the website and still can’t find a solution, then you can call customer care.
These complaints include:
Track Your PackageChange Your Payment MethodReturn or Exchange an ItemChange Your Password or EmailManage Address BookManage Your Content and Devices
- Popular Complaints
These complaints include:
Check the Status of Your RefundFind a Missing Package That Shows As DeliveredReplace an Item
- Other Complaints
These complaints include:
Missing Items from Your PackageLate DeliveriesItems or Orders That You Want To Cancel
Here are the steps to doing so:
Twitter – @amazon
Instagram – @amazon
If you are logged in and on the main page, scroll to the bottom of the page and click where you see any sign of “Help” In the menu option that appears on the right, click “Contact Us” Click the drop-down bar under “Tell me more” Click the button with the word “chat” to start an online conversation with your customer service representative
Although sending out a complaint may be frustrating, there is no need to be rude to the customer consultant who is helping you.
Effective complaints often consist of three steps:
A clear description of the problemExpressing your feelings in a calm mannerCalling for action, whilst still being polite to the representative
