Zappos
Overview
1. Year founded and operations
Founded on 12 July 1999 and has been in operation for more than 20 yearsFounded by Nick Swinmurn and first launched Zappos with Alfred Lin and Tony Hsieh through Venture Frog investment firm. It started its operations in San Francisco Started as an online shoe retail shop and has diversified to clothing, handbag, accessories, eyewear, and accessories. It offers its customers free next-day shipping and free returns enabling customers to save on shipping costs It prides itself in offering excellent customer satisfaction through the brands they are offering to customers and the after-sale services they provide
2. Zappos locations and social media
It has its headquarter since 2004 in Las Vegas, Nevada, United States Its first official website was www. ShoeSite. com later changed to www. zappos. com as its official website It has social media presence in Twitter, YouTube, Facebook, Pinterest, and Instagram
3. Zappos acquisition
It was acquired by www.amazon.com in 2009 at a deal of around $1.2 billion
4. Zappos management and employees
It has employed more than 1,500 employees. Kedar Deshpande is the its CEO
5. Zappos Mission
Its mission is: To live and deliver WOW
Meaning to have to stay in business and always strive to offer the best to the customers, employees, shareholders, suppliers, and communities they serve.
6. Zappos trending brands
The most trending brands in it are
Nike Nike KidsUGGVansNew Balance Clarks ASICS New Balance KidsThe North FaceSam EdelmanBrooks Converse
7. Zappos core values
Its core values introduced on February 14, 2006, guide how it relates to its employees, suppliers, business partners, customers, and the community at large
These are:
Deliver WOW Through ServiceEmbrace and Drive ChangeCreate Fun and A Little WeirdnessBe Adventurous, Creative, and Open-MindedPursue Growth and LearningBuild Open and Honest Relationships With CommunicationBuild a Positive Team and Family SpiritDo More With LessBe Passionate and DeterminedBe Humble
8. Zappos principles
It lives by the following four principles dubbed 4C’s to deliver happiness in a sustainable way to its employees, customers, vendors, shareholders, and community. These are;
Commerce
Provide customers with more variety and styles of shoes, clothing, handbags, and accessories
Customer service
Coming up with more ways to satisfy the customers’ expectations
Company culture
Ensure to protect and grow the company culture
Community
Continue serving communities
9. Zappos community service
It serves the community they operate in by donating its time and finances to them through it for Good Program that
Give back gently used and new donations to communities in need Recycle programs Provide essential clothing, books, school supplies, shoes, food, and hygiene items to students in need
10. Zappos App
It has a Zappos App that customers can download on Apple Store or Google Play, shop, and enjoy. Below are some of the benefits that customers get when using the App
Customers using the App get notifications on any available sales, offers, and account activitiesShopping made on the App is fast and free and there is no minimum number of purchases a customer needs to makeZappos App provides the user access to their accounts wherever and whenever and they can personalize their account to suit their preferences
11. Zappos contacts
A customer can contact customers using the following ways
Call 1-800-927-7671 to communicate with Zappos Customer Loyalty TeamText 1-833-927-7898 to chat with Zappos Customer Loyalty TeamChat live with Zappos Customer Loyalty Team
Zappos provides customers’ with a variety of products that they can purchase from the comfort of their locations and gets them delivered. This offers customers convenience and efficiency as they do not have to waste time going to the store, physically searching for the product, and queuing for payment at the cashier. Zappos’ mission, To live and deliver WOW also ensures the store always goes the extra mile to ensure the products they offer their customer are quality and they always strive to provide quality services to them.
What mode of payment can I use when purchasing at Zappos?
It allows customers to use their Visa, MasterCard, Discover, and American Express cards whenever they make purchasing at Zappos.
Does Zappos price match?
Does Zappos allow unsatisfied customers to return items purchased?
Yes, it has set up a return policy that governs the return on goods purchased by customers. The terms and conditions are found in https://www.zappos.com/c/shipping-and-returns
