Vuori is a firm that manufactures sportswear. The brand designs clothing for yoga and sports activities with a west coast flair. Its goal is to create a new viewpoint on performance clothing. The company was founded in 2015 by Joe Kudla.
Vuori is made and suited for a nimble lifestyle. Vuori offers simple, free and easy returns. However, they do not offer exchange services. They accept online and retail store returns only. Returns are not subject to an additional cost.
Time Limit
Vuori provides a generous 120-day return policy from the date of purchase. Credit will be granted to the original method of the transaction. After 120 days have passed, Vuori still accepts online and retail returns if the customer has a receipt. But this has a downside, the customer will then be given credit in the form of a gift card instead. They also give a pre-paid postage label for quick returns on online purchases.
Requirements for retail purchase
If the customer purchased the product at one of our Vuori Stores, he/she can simply bring his/her receipt in and we’ll be pleased to assist in person.
Requirements for online purchase
The procedure of return is quite simple. The customer must have his email in case of online returns. Refunds will be issued using the same payment method as the original transaction. The customer will need to create a return label for which his order email and order number are required as aforementioned and send back the products bought online. The link for the same is create your return.
Refund
The reimbursement will be completed within 5-7 business days after Vuori receives the customer’s delivery. The customers can contact support@vuoriclothing.com if they have any queries about their refund or they have not received it within 10 business days. Note: All Vuori Sale goods are final sales and are not returnable or refundable.
Exchange
At this time, direct exchanges are not available Please fill out our RETURN FORM and then send an email to support@vuoriclothing.com indicating that you’d want to exchange your order for a different size or color. If you include your order number, you’ll be given the same discount and free delivery on your next purchase.
Gift Returns
If the customers are not happy with the gifts, they can, without any hesitation send them back. As Vuori doesn’t provide exchanges, gift cards will be issued which can be used on the official website. To get a getting card, send an email to support@vuoriclothing.com stating your name, order number, size, color, and style of the returning item. However, if the gift was purchased at a retail store, the customer can bring the receipt and items for in-person assistance.
Store Timings
Vuori is open every day of the week. It is open Monday through Saturday from 10 a.m. to 9 p.m., and Sundays from 11 a.m. to 6 p.m.
Customer Service Hours
Vuori is working towards making its website’s content and purchasing experience accessible to all users. We value all input on our purchasing experience so that we can make it better for everyone. Please contact our Customer Service department at support@vuoriclothing.com or call 1-844-880-5355 with any questions or concerns. We appreciate your suggestions and will consider them in the future.
Is it possible to return an online order to a store? Yes. All one needs is to find the closest Vuori store along with their order number. You will be assisted by the store employees in person for the further procedure.
How much time do I have to return?
At Vouri, you have a term of 120 days to return. This gives you plenty of time to consider whether or not you like the things. After this time, any items returned will be changed into a gift card that may be used in both online and physical stores.
Is it possible to return an order to a Gift Card?
Yes. Vuori assists its customers in converting their online orders into gift cards. All they need to do is send an email with the order number and the items they would like to return to a Gift Card at support@vuoriclothing.com.
How is an exchange created?
Currently, there is no direct exchange available at Vuori. You need to fill out a form then send an email to support@vuoriclothing.com indicating that you’d want to exchange your order for a different size or color. If you include your order number, we’ll apply the same discount and free delivery to your next order.
That’s pretty much it about Vuori’s return policy. Vuori is striving to achieve sustainability and ethical manufacturing. It is a primary concern for us to ensure that our factories provide safe and healthy working environments for their employees, as well as follow appropriate environmental regulations. Our objective is to design high-quality goods that will help you live a happier life by allowing you to connect more deeply with exercise, nature, creativity, and community. Happy purchasing!
