If you use Verizon products and are a consumer of its TV channels. You indeed own a Verizon set-top box, but sometimes you might be facing issues with it. These are minor problems that bugs, glitches, or external damage may cause. However, you can fix them quickly with the help of this article. This article will suggest the best ways you can troubleshoot issues on your Verizon set-top box. This article focuses on the ONT Fail Light issue. If you face the same problem, you are at the right place; continue reading to find answers to your questions.
Why Do You See the ONT Fail Light?
The ONT Fail light on your Verizon set-top box is not receiving enough strong signals as required. When the set-top box does not receive the required signal strength, it will impact and interrupt the connectivity for the channels. In some cases, there may be signals at all too. Fortunately, this is not a big problem, and there is not much to worry about. A few ways are shared in this article. Read on to learn more about troubleshooting the Verizon ONT fail to light.
Troubleshooting
Reboot the Verizon set-top box
The first method that would come to anyone’s mind to troubleshoot these problems is to try rebooting the Verizon set-top. Your device might need a reboot after some time as it might have encountered some bug or glitch. This is the best case of the ONT failing to light, and if you fall into this one, it is great because it can be easily resolved with a quick reboot almost every time. Not only, rebooting a set-box, but any tech device can solve these kinds of glitches.
Reboot the ONT box
Step 1: Plug off the power cable of the box from the power source. Step 2: Make sure, when you do this, you take off the Ethernet and internet cables too. Step 3: Now, stay ideal and do nothing for a while. The reboot will take around 2 minutes to happen. Step 4: After a few minutes, plug in all the cables again, first plug in the ethernet and internet cables and then the power cable.
In almost all cases, this works, but if it does not, let us look at the next step.
Weather conditions
When your region may be experiencing bad weather like snow or heavy rainfall, these conditions might not suit the set-top box and can have bad effects on the cable and fibers. It can affect the cable network to do its job. If this is the case, there is no solution to it. All you can do is wait for the Verizon technicians to resolve the problem so you can get back to enjoying the service. If this is also not the case, you may look at the other cases.
Signal Loss
This was a likely case when neither of the last two was a case for you. Signal loss is an issue that you may or may not be able to solve. In one case, the cable might be damaged, and in other, it is an issue from Verizon’s end. You can check the wires you are using for the set-top box to find some problems with the cables like exposed inner workings or other issues. You can replace the damaged wires with new ones because cables do not last forever, so you can expect them to show some problems after a period. When you checked the wires and found nothing wrong, you can confirm from Verizon if there is an issue. If it is a problem with the providers, you can wait for them to fix it.
Reach out to Verizon support
If your case does not fall in any of the cases mentioned above, there might be some other problems. It could be the ONT box itself too. In this situation, you would require an expert to fix it as you would not be able to fix it independently. You can reach out to Verizon support by calling them and explaining your case. They will tell you some troubleshooting steps on the call if they do not work for you. In that case, Verizon will send a technician for you to help you out.
Conclusion
These are the only solutions you can take help at home and will probably solve your problem; if nothing does, Verizon support will surely help out. Do not try to go beyond the cables because you might destroy a part of the set-top box accidentally, and it is a better option to wait for a technician to come and do it.
Q1 Can they replace the ONT box if they find an issue?
That depends on the company. If they find an issue that can not be fixed, Verizon will probably have to give you a new ONT set-top box.
Q2 What is the Verizon customer support number?
You can contact Verizon at this phone number 1-800-837-4966 and ask them to connect you to a technician who will help you troubleshoot the issue you are facing.
